Mela Black Rose Strappy Sheath Maxi Dress

At Lovetals, we are committed to delivering your A Line Dresses promptly and in perfect condition. Here are the key details of our Shipping Policy:

Order Processing Time:

We aim to process and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our dedicated fulfillment team meticulously handles each item to ensure it's packed securely and ready for shipment.

Shipping Options:

• Standard Shipping: Our standard shipping method typically delivers orders within 5-7 business days. This service is provided at no additional cost to our customers.
• Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery times ranging from 3-5 business days, available for a fee of $6.99 USD.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and accurately estimate its arrival time.

Peak Season Considerations:

During peak seasons or periods of high demand, such as holidays and promotional events, slight delays in shipping times may occur. We appreciate your patience and understanding during these times, and please be assured that we are working diligently to ensure timely deliveries.

Shipping Restrictions:

While we endeavor to accommodate all customers, please note that we may be unable to deliver to certain locations. Additionally, shipping to multiple addresses within a single order is currently not supported.

Tax Policy:

At Lovetals, transparency and simplicity are fundamental values. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price you see at checkout is the final price you'll pay.

Customer Support:

Your satisfaction is paramount to us. If you encounter any issues or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you. Simply reach out to us at support@lovetals.shop, and we'll promptly address any concerns or inquiries you may have.

Thank you for choosing Lovetals for your A Line Dresses needs. We're dedicated to providing you with reliable, high quality products, and exceptional service every step of the way.

At Lovetals, we are committed to ensuring your satisfaction and strive to provide a seamless and stress-free experience with every purchase of our A Line Dresses. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy is designed to accommodate your needs. Here's how it works:

Initiating a Return:

To initiate the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process:

Our refund process is straightforward and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a quick resolution.

Steps to Initiate Refund:

• Contact our customer service team at support@lovetals.shop to begin the return process.
• Provide the reason for return along with your order number.
• Await instructions on the return shipping address.
• Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email.
• Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.

Scenarios and Insurance:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: In case the product is defective, please provide clear pictures of the defect to support@lovetals.shop. We will arrange a return label, and upon inspection, we will issue a full refund.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offer a replacement, or refund accordingly.
• Wrong Product or Size: If the product sent to you is incorrect or the wrong size, contact us at support@lovetals.shop for further instructions. We'll provide a return label, and upon receiving the item, we'll dispatch the correct product or issue a refund.
• Non Arrival of Product: Contact us immediately if your product is past the expected delivery date and you have not received any notification from us. We will resolve the situation and refund your entire amount if necessary.

Cancellation Policy:

If you wish to cancel your order after confirmation, contact support@lovetals.shop. You will not incur any loss from the cancellation, and it can be done without any costs.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at support@lovetals.shop.

Thank you for choosing Lovetals for your A Line Dresses needs. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!